Last updated: 8 October 2026
These are the simple rules for using Al Jawad Laundry. When you give us your clothes, you agree to them. If anything here is not clear, ring us or send a WhatsApp message on +974 66 28 23 77.
1. Who we are
Al Jawad Laundry is the trade name of Aljwad Alhaditha Laundry (مغسله الجواد الحديثه), Commercial Registration No. 149670, Building 49, Street 1143, Zone 70, Rawdat Al Hamama, Qatar.
2. Our prices
Every price is per piece, in Qatari riyals, and you can see them all on our price list. Each item has two prices: the normal price, and the express price for when you need it back fast. Some things, like very big carpets or clothes with beads, need their own price. We always tell you that price before we start, and you can say no.
Taking marks out and adding starch are already part of the price. Pickup and delivery are free for every order. There is no smallest order.
3. When your clothes are ready
Most clothes come back the next day. Curtains, blankets and very big loads need two days. Express is ready in about one hour at the shop, or about six hours if our van collects it. The date your order will be ready is written on your receipt, and we keep to it.
4. When we take your clothes
We write down every order with your name and the number of pieces. If a piece already has a mark, a tear or other damage, we write that on your receipt before we start, so we both know how it came to us.
Please check your pockets before you give us your clothes. We are not responsible for money, jewellery or other things left in pockets.
5. Who does the work
Washing, ironing, steam pressing and curtains are done in our own shop. Dry cleaning, blankets and carpets are done with a specialist partner, under our care. Every piece comes back to us first, and we check it before it goes to you.
6. Marks and stains
We work hard on every mark, and we do not charge you for it. But some marks cannot come out, especially old ones or marks that have been washed in hot water. If we think a mark will not come out, we tell you before you pay.
7. If you are not happy
Please check your clothes when they come back, and tell us as soon as you can, best within 3 days. If something is not right, we will collect it again, do it properly, and you will not pay anything extra.
8. If something is lost or damaged
We look after your clothes from the day we receive them, for up to three months. If a piece is lost, damaged or changes colour while it is with us, we follow the rules of the Ministry of Commerce and Industry:
- If you have the receipt from when you bought it, we pay part of the price you paid, depending on how old it is: 70% if it is under 3 months old, 50% from 3 to 6 months, 30% from 6 months to 1 year, and 20% if it is older than 1 year.
- If you do not have that receipt, we pay 15 times what we charged to clean it.
For very expensive clothes, we can agree on a value with you before we start, and write it on your receipt. Please tell us when you hand them over.
9. Clothes that are not collected
Please collect your clothes within three months. We will call or message you before then. If clothes are still not collected after three months, we may give them to charity, and we are no longer responsible for them.
10. Paying
You pay when we bring your clean clothes back, or when you pick them up at the shop. You can pay by cash, by card, or with a payment link. Customers with a monthly account pay as agreed with us.
11. If we cannot agree
If you are not happy with how we have solved a problem, you can contact the Ministry of Commerce and Industry on 16001. These terms follow the laws of the State of Qatar.
12. If these terms change
If we change anything here, we will put the new version on this page and change the date at the top. The terms that apply to your order are the ones on this page on the day you gave us your clothes.